UPHOLSTERY CLEANING POLICY
1. CLAIMS & COMPLAINTS
WE ACCEPT CONCERNS OR COMPLAINTS WITHIN 48 HOURS OF SERVICE COMPLETION.
ISSUES REPORTED LATER MAY NOT QUALIFY FOR RE-CLEANING OR PARTIAL REFUNDS.
2. DRYING & VENTILATION
CLIENTS ARE RESPONSIBLE FOR ENSURING PROPER VENTILATION AND DRYING AFTER THE CLEANING IS COMPLETE.
WE RECOMMEND OPENING WINDOWS, USING FANS, OR REMOVING CUSHIONS TO AIR DRY.
WE ARE NOT RESPONSIBLE FOR ODORS CAUSED BY INSUFFICIENT DRYING, ESPECIALLY WITH FEATHER/DOWN-FILLED CUSHIONS.
3. ODOR & STAIN REMOVAL GUARANTEE
WHILE WE DO OUR BEST TO REMOVE STAINS AND ODORS, WE CANNOT GUARANTEE FULL REMOVAL, ESPECIALLY FOR OLD STAINS, PET URINE, OR ODOR-ABSORBING MATERIALS LIKE FEATHERS OR FOAM.
4. REFUNDS & RE-CLEANS
REFUNDS OR DISCOUNTS ARE ISSUED ONLY AFTER REVIEW AND AT OUR DISCRETION.
WE MAY OFFER A FREE FOLLOW-UP CLEANING IF THE CONCERN IS VALID AND REPORTED ON TIME.
5. LIABILITY
WE ARE NOT LIABLE FOR:
• ODORS CAUSED BY POOR VENTILATION OR SLOW DRYING
• DAMAGE TO FURNITURE WITH PRE-EXISTING ISSUES
• ISSUES REPORTED MORE THAN 48 HOURS AFTER SERVICE
• FURNITURE MADE WITH DELICATE OR NON-WASHABLE MATERIALS (E.G. FEATHER/DOWN FILLINGS)
6. PAYMENT TERMS
PAYMENT FOR SERVICES MUST BE MADE IMMEDIATELY UPON COMPLETION OF THE WORK BY THE TECHNICIAN, AT THE SERVICE LOCATION.
THE CLIENT MUST PAY THE TECHNICIAN IN FULL RIGHT AFTER THE JOB IS COMPLETED, REGARDLESS OF THE PAYMENT METHOD (CASH, E-TRANSFER, ETC.).
THE COMPANY DOES NOT OFFER ANY PAYMENT DELAYS, POSTPONED PAYMENTS, OR “PAY LATER” OPTIONS.
IF THE CLIENT REFUSES TO MAKE THE PAYMENT UPON COMPLETION OF THE SERVICE, THE COMPANY RESERVES THE RIGHT TO TAKE APPROPRIATE LEGAL ACTIONS TO RECOVER THE OUTSTANDING AMOUNT IN ACCORDANCE WITH CANADIAN LAW.